Refund policy
Refund Policy
We offer a 14-day return policy, allowing you 14 days after receiving your item to request a return.
Return Eligibility
To qualify for a return:
- The item must be in the same condition as received: unworn or unused, with tags, and in its original packaging.
- A receipt or proof of purchase is required.
How to Start a Return
To initiate a return, contact us at contact@alexgerrard.com. Returns must be sent to the appropriate return address based on your region. We will provide the details and instructions via email.
If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without prior approval will not be accepted.
For any return-related questions, reach out to us at contact@alexgerrard.com.
💚 We donate returned items to a good cause in collaboration with GiveBackBox.
Return Addresses
EU Return Address:
Give Back Box / Alex Gerrard
Stefanow Ruszkowski 48
98-275 Brzeznio
Poland
Shipping Costs
Customers are responsible for return shipping charges. We strongly recommend using a trackable shipping method.
Exchanges
The quickest way to get the desired item is to return the original product and make a separate purchase.
We occasionally offer free size exchanges. Contact us at contact@alexgerrard.com if the product doesn’t fit, and we’ll do our best to assist. For colour, variant, or product exchanges, please return the original item and place a new order.
Cancellations
Cancellations are not possible, as our warehouse is fully automated, and shipping labels are generated within 12 hours of placing the order. However:
- We can sometimes make last-minute changes to the address, size, or variant.
If something is incorrect, contact us immediately at contact@alexgerrard.com.
Damaged or Incorrect Items
Inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at contact@alexgerrard.com, so we can address the issue.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, plants)
- Custom products (e.g., personalised items)
- Personal care goods (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
Sale items and gift cards are non-returnable.
European Union 14-Day Cooling-Off Period
If your order is shipped within the EU, you are entitled to cancel or return it within 14 days, for any reason, without justification. Items must still meet the return eligibility criteria above.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved. Approved refunds will be processed to your original payment method within 10 business days. Please allow time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved, contact us at contact@alexgerrard.com.